1. Who We Are

This Privacy Policy describes how Innovative Stone (“we,” “us,” or “our”) collects, uses, and shares information about you when you visit our website at innstone.com, contact us, request an estimate, or become a customer. Innovative Stone is a licensed stone countertop fabrication and installation company (California Contractor’s License C-54) based in Auburn, California, serving the Sierra Foothills and Lake Tahoe regions.

If you have any questions about this Privacy Policy or our practices, you can reach us at:

Phone: 530-878-5022
Email: info@innstone.com
Mailing Address: 12854 Earhart Ave. Suite 103, Auburn, CA. 95602
Website: innstone.com

2. Information We Collect

We collect information you provide directly to us, including:

Contact information such as your name, address, phone number, and email address
Project information such as the location of your project, the type of work you’re requesting, measurements, photos, design preferences, and material selections
Communication records including emails, text messages, voicemails, and notes from phone calls or in-person meetings
Payment information such as billing address and payment method (payment card data is processed by our payment processor and is not stored by us)
Website usage information such as your IP address, browser type, pages viewed, and how you interact with our website (collected through standard web analytics)

We collect this information when you fill out a form on our website, request an estimate, schedule a templating or installation appointment, send us a text message, call us, email us, or otherwise communicate with us.

3. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide estimates
Schedule and perform templating, fabrication, and installation services
Communicate with you about your project, including appointment confirmations and job status updates
Process payments and maintain business records
Comply with our legal obligations, including tax, licensing, and warranty requirements
Improve our website, services, and customer experience
Send you information you’ve requested

We do not sell your personal information.

4. How We Share Your Information

We share your information only as needed to operate our business and serve you. This may include sharing with:

Service providers who help us run our business, such as our payment processor, accounting and bookkeeping providers, scheduling software, web hosting and analytics providers, and SMS/text messaging service provider
Suppliers and subcontractors when necessary to fulfill your project (for example, sharing project measurements with a slab supplier)
Legal and regulatory authorities when required by law, subpoena, or to protect our legal rights

We do not sell or rent your personal information to third parties for their own marketing purposes.

5. SMS / Text Messaging Terms

These terms apply to text (SMS) messages sent to and from our main business number, 530-878-5022. They do not govern day-to-day project communication you may have by text with individual team members from their mobile phones during your project.

Brand Name. SMS messages sent through this program are sent by Innovative Stone.

Program Description. Our main business number SMS program is used primarily for customer-initiated communication. Customers may text our main business number to ask questions, request information, or coordinate their project. We may send outbound text messages from this number only for the following purposes:

Appointment scheduling, confirmations, and reminders (for templating, installation, or other site visits)
Job status updates during your project (such as templating completed, fabrication underway, or installation scheduled)
Direct replies to messages you send us

We do not send promotional, marketing, or advertising text messages from our main business number.

Other Communication Channels. During an active project, individual team members (such as your project lead, templater, or installer) may also communicate with you by text from their mobile phones to coordinate the day-to-day details of your job. That communication is governed by this Privacy Policy generally but is not part of the SMS program described in this section.

Message Frequency. Message frequency on our main business number varies and depends on your project and your interactions with us. During an active project, you may receive a small number of messages from this number. Outside of an active project, you should not expect to receive unsolicited messages from us.

Opt-In. By texting us, providing your mobile number on a form, or otherwise giving us your mobile number in connection with a project, you consent to receive text messages from Innovative Stone related to your inquiry or project. Consent to receive text messages is not a condition of purchasing any goods or services from us.

Opt-Out (STOP). You can opt out of receiving text messages from us at any time by replying STOP to any message we send you. After you reply STOP, we will send you a confirmation message and will not send you further text messages, except as required to confirm your opt-out. If you opt out, you may still need to contact us by phone or email to coordinate your project.

Help (HELP). For help, reply HELP to any message we send you, or contact us directly at:

Phone: 530-878-5022
Email: info@innstone.com

Message and Data Rates. Message and data rates may apply to any messages you send to or receive from us. Check with your mobile carrier for details about your plan.

Carriers. Carriers are not liable for delayed or undelivered messages.

Privacy of Mobile Information. We do not share, sell, or transfer mobile phone numbers or SMS opt-in data to third parties or affiliates for their marketing or promotional purposes. Information you share with us through SMS is used only to operate our SMS program and to serve you, and is shared only with service providers (such as our SMS platform) that help us deliver these messages.

6. Your California Privacy Rights

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA), including:

The right to know what personal information we collect, use, and share about you
The right to delete personal information we have collected from you, subject to certain exceptions
The right to correct inaccurate personal information
The right to opt out of the sale or sharing of personal information (we do not sell or share your personal information for cross-context behavioral advertising)
The right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us using the contact information at the top of this policy. We will verify your identity before responding to your request.

7. Data Security

We take reasonable steps to protect the information we collect from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete the information.

9. Third-Party Links

Our website may contain links to other websites we don’t control. This Privacy Policy doesn’t apply to those websites. We encourage you to read the privacy policy of any website you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we’ll change the “Last Updated” date at the top of this policy. If we make material changes, we’ll provide additional notice (such as posting a notice on our website). Your continued use of our website or services after we post changes means you accept the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Innovative Stone
12854 Earhart Ave. Suite 103, Auburn, CA. 95602
Phone: 530-878-5022
Email: info@innstone.com
Website: innstone.com